Refund policy

Return & Refund Policy

Last Updated: July 7, 2026

Print-on-Demand Notice

Every Kage Motor Co. item is made to order. This means we don't hold ready-made stock — your item is printed specifically for you after you order. Because of this, our return process is a little different from a standard retail store, and we want to be upfront about exactly how it works.

30-Day Returns

We accept returns within 30 days of delivery for manufacturing faults, printing defects, or wrong items received. Items must be unworn, unwashed, and in original condition.

Since items are custom-printed per order, we do not accept returns for change of mind, incorrect size ordered, or style preference — please check our size chart carefully before ordering. If you're unsure, email us before you buy and we'll help you pick the right size.

Non-Returnable Items

Worn or washed items
Items without original tags
Change-of-mind or wrong-size-ordered returns (see above)
Sale or clearance items — except for faults or defects, which are always covered regardless of sale status (this is a requirement under NZ's Consumer Guarantees Act, and we honour it fully)

How to Return a Faulty or Incorrect Item

Email kagemotorco@gmail.com with your order number, a description of the issue, and photos of the item/fault.
We'll confirm the fault and next steps within 2 business days.
If a return is needed, we'll give you the return address at that point (this varies depending on which fulfillment partner produced your item).
Once approved, ship the item back within 14 days.
Once we receive the returned item, we'll process your refund within 5–7 business days, or ship your replacement right away.

Exchanges

Because items are printed on demand rather than pulled from stock, we don't do traditional swap-style exchanges. If you received the wrong size or a defective item due to our error, we'll reprint and resend the correct item at no extra cost — you won't need to pay again.

Please note: we require the original item to be returned to us before we ship out the replacement. Once we've confirmed the fault via email (see "How to Return" above) and received the item back, we'll send your replacement right away.

If you simply want a different size after ordering correctly, we're happy to help you place a new order, but the original won't be refunded unless it's faulty.

Refunds

Refunds go back to your original payment method only
Original shipping costs are non-refundable, except when the return is due to our error (wrong/faulty item)
Return shipping costs are covered by the customer, except when the return is due to our error
If a return is due to our error, we'll reimburse reasonable return shipping — send us your receipt after posting

Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, email us within 7 days of delivery with photos. We'll either:

Reprint and resend the item at no cost, or
Issue a full refund including original shipping

Your Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act. If a product is faulty, you're entitled to a remedy regardless of any of the terms above.